Privacy Policy

House Blend Cafe by Luxe Omni, 58 E Franklin St, Centerville, OH 45459. "We," "us," and "our" mean the cafe. You can reach us using the contact details at the bottom of this page.

• Order details: the name you give us, your items and customizations, whether it's pickup or dine-in, your seating area, and the time of the order.
• Your mobile phone number — only if you give it to us when you order.
• Reservation details: name, party size, date, time, seating preference, and any contact details or notes you add.
• Messages you send us, including anything you type into the cafe's chat assistant.
• Payment information: card payments are processed by Stripe. We never see or store your full card number.
• Basic technical and usage information (such as pages viewed and device type) that keeps the site working and shows us what's popular.

• To make your order and hand it to you.
• To send you an order-status text when your order is ready — only if you gave us your number.
• To hold your reservation and seat your party.
• To answer your questions and respond to messages you send us.
• To keep inventory, sales, and donation records — including the charity totals we publish.
• To meet our legal, tax, and food-safety obligations, and to improve our menu and service.

We do not use your information for advertising, and we do not build marketing profiles.

• How you opt in: you opt in when you give us your mobile number while placing an order. That number is used to send you order notifications — for example, "Your order is ready."
• What we send: order-status messages only. We do not send marketing or promotional texts.
• How often: message frequency varies — usually no more than 3 messages per order.
• Cost: message and data rates may apply.
• How to stop: reply STOP to any message to cancel. You'll receive one confirmation and then no further texts. Reply START (or UNSTOP) to start again, or ask any staff member to remove your number.
• Help: reply HELP for help, or contact us using the details below.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

We never sell, rent, or share your mobile phone number, and we never share your text-message opt-in or consent with anyone.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this policy exclude text-messaging originator opt-in data and consent; that information is never shared with any third parties. The only company that handles your number on our behalf is our text-message delivery provider, Twilio, which delivers these messages for us.

We share information only as far as we need to run the cafe: with the service providers that power it (card processing through Stripe, text delivery through Twilio, and website hosting), when the law or the health department requires it, and with our charity partner only as anonymous totals — never your personal details. We do not sell personal information, and we do not share it with data brokers or advertisers.

Order and donation records are kept as long as we need them for accounting and tax purposes. Phone numbers are kept until you opt out, ask us to delete them, or they're no longer needed for order notifications. Reservation details are kept as long as needed for the booking.

Reply STOP at any time to stop texts. You can also ask us to show you, correct, or delete the information we hold about you — just talk to us in the cafe or reach out using the details below. We may need to keep records of completed orders for tax and accounting purposes. If you'd rather not receive texts at all, tell us and we'll call your name at the counter instead.

We take reasonable steps to protect your information and limit who can see it. No method of storing or sending information is perfectly secure, so please use the contact details below if you have a concern.

Our website, ordering system, and text messages are not directed to children under 13. If a minor is ordering, a parent or guardian should place the order.

If we change how we handle your information, we'll update this page and the date at the top. Continuing to use the site or receive order texts after a change means you accept the updated policy.

House Blend Cafe by Luxe Omni
58 E Franklin St, Centerville, OH 45459
houseblend.cafe
@houseblenddayton on Facebook and Instagram

Want us to delete your number and stop texting you? Reply STOP or tell us in person and we'll take care of it. See also our Terms & Conditions.